Security Bank Philippines has partnered with Malaysian banking automation company Consolsys to revamp its branch experience.
The partnership will enable Security Bank to transition its current branch banking management system to a cloud-based omni-channel platform.
This includes the replacement of the bank’s current tellering, lobby management and Signature Verification System (SVS) with the Mosaic Voyager which is Consolsys’ flagship suite of solutions.
Security Bank said that it plans to complete the implementation across all its branches by Q3 2023.
Consolsys has been providing banking automation services in Asia since 1999 with a presence in Malaysia, the Philippines, Indonesia and Brunei.
“As the bank transitions from traditional to new and scalable digital cloud-based services, we will be able to service customers faster and provide them with our signature BetterBanking service powered by innovative digital banking technology.
Implementing Mosaic Voyager is a key enabler as we transform our branches to deliver customer-focused differentiated experiences”
said Lucose Eralil, EVP and Head of Enterprise Technology and Operations at Security Bank.
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