Financial Technology

Offering Customers A Seamless Experience with Greater Control of their Finances

Oriental Bank today announced the launch of its technologically advanced Mobile Banking App that will provide a more seamless and streamlined experience for its customers. The sleek, modern App design makes it even easier to navigate all of Oriental Bank’s robust Mobile Banking features to help  customers better manage their finances.

While developing the new Mobile Banking App, customer engagement and feedback was key. Both the functional design and more important business process flow saw a new unified design as part of an overall evolution of our digital banking experience. These gives Oriental Bank’s Mobile Banking App a modern and secured interface and provides more personalization based on the customer’s relationship.

The App Developers and the Bank’s Mobile Banking Team collectively brainstormed as well as performed in-depth research and comparison against existing Mobile Banking Apps available in the industry to improvise features, to improve process flows with less clicks, to ensure robustness and overall security by adopting the latest end-to-end encryption technology with a view to deter cyber attacks. All these were carefully considered for our customer’s peace of mind and confidence in performing their transactions digitally and securely via Oriental Bank’s Mobile Banking App; aptly named ‘Oriental Mobile’.

“Besides, the look and feel of our Mobile Banking App reflects Oriental Bank’s focus on delivering well thought solutions for customers that are timely, relevant and accessible; however they choose to Bank, This enhanced mobile experience makes it even easier and more convenient for customers to bank with us anytime, anywhere and empowers them with information and insights to make better financial decisions, said Datuk PHAN Ying Tong, Chairman and Managing Director/Chief Executive Officer of Oriental Bank PLC.

The ‘Oriental Mobile’ App is available for download from Apple’s App Store and Google’s Play Store as well as Huawei’s AppGallery; enabling customers to easily initiate a myriad of transactions without having to physically visit a branch and to view their transactions performed over the last six (6) months on their mobile phones.

With this ‘Oriental Mobile’ App, we will offer our customers a unique and unparalleled experience in their interactions with the Bank. These new initiatives are yet another testimony of our deep commitment to the philosophy of ‘Not Just Another Bank’;   where we put our customers’ needs as the focal point of our business to further propel the growth of mobile banking in the country.

The key highlights of the ‘Oriental Mobile’ App are:

  1. Less clicks needed for all functions with enhanced security
  2. Ease of funds transfer by scanning QR codes or keying in phone numbers
  3. Personalized QR code for fund transfers without sharing personal information
  4. Able to scan and transfer to/receive from other Banks via the standard KHQR codes
  5. No more need to switch between Apps to perform interbank transfers
  6. Done away with unnecessary selection buttons via backend automation
  7. All financial transactions are secured with PIN authentication
  8. Joint-Account holders are able to be enrolled and can perform financial transactions as per desired Mode of Operations
  9. Seamless eKYC experience for OnBoarding new accounts via Express Account opening
  10. Fixed Deposit holders can update maturity instructions/settlement account anytime

About ‘Oriental Mobile’ App

The ‘Oriental Mobile’ App is tailormade and developed in close collaboration with Hi Sun FinTech Global Limited (HiSun Global), a FinTech Company, providing “turn-key” delivery from consultation to production. Based out of Shenzhen PRC, the Company is actively expanding cooperation channels and serving major financial services clients globally, with “plug & play” banking modules that dramatically cuts development budget and providing fast time-to-market.

Other technology partners include Baker Tilly Cambodia, BiPlan Global, Huawei Technologies as well as BPC Banking Technologies.

Baker Tilly’s IT Consulting Unit (a division of Baker Tilly Cambodia), is a dedicated IT Consulting Arm of Baker Tilly Cambodia that has a team of highly proficient and thoroughly experienced IT consultants with vast experience across the length and breadth of information technology spectrum.

Biplan Global is engaged in the designing and implementation of IT infrastructure – network, servers, storages, among others – and both main and disaster recovery data centres. Its solutions and services are based on research, technical and operational support, integration and implementation services, as well as being focused on high quality, timely delivery and a cost-effective approach for an exact fit with customer’s needs. Biplan Global is the only Huawei Gold Partner in Cambodia and first 4-star service partner in the Southeast Asia emerging market.

Huawei Technologies is a Chinese multinational technology corporation headquartered in Shenzhen, Guangdong, China. The Company develops, produces and sells telecommunications equipment, consumer electronics and various smart devices.. The Company researches and develops internet access, transmission networks, servers, storage, security, and other networking products. Huawei Technologies also offers business consulting, network integration, assurance, managed, learning, global delivery, and other services.

BPC Banking Technologies (headquartered in Baar, Switzerland), a financial technology company providing payment solutions. It’s SmartVista suite comprises banking, commerce and mobility solutions including digital banking, ATM and switching, payments processing, card and fraud management, financial inclusion, merchant portals, transport and smart cities solutions.

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